What our Customers say...


Jaime and all the crew members were excellent!  I was very happy with their services.  3/2019

Thank you for having done such an excellent job in getting my home dried out and free of moisture after my hot water heater exploded.  Your workers did an excellent job, worked in a timely fashion, were gentlemen and wasted no time in getting the job done.  I really appreciate them.

Enclosed is my check in the amount of .... for the work completed.  I can't say enough good about SERVPRO and your staff who kept me informed and up to date on their progress.  Thank you again for a job well done.  It will be my pleasure to recommend you to my family, friends and neighbors should they encounter an event which needs you.   1/2019

In a time that the family needed timely service and efficiency while offering sensitivity and compassion, the SERVPRO Charlotte NW team delivered. They quoted quickly, arrived on time, took care of our needs efficiently, and the follow-through was exceptional. I would highly recommend SERVPRO Charlotte NW.  12/2018

Everything is great! Jake and the guys were wonderful! 11/2018

Derrick & Jamel were perfect!  10/2018

SERVPRO employees did a great job.  I would highly recommend them! Thanks for the excellent service.  (9/2018, Hurricane Florence)

Derrick and Jamel were wonderful! Thank you for sending them to help me through such a mess.  8/2018

Fast response. Genuine concern for my home and property. They were extremely busy the day I had a flood. I had 3 of the top managers show up at my house and they worked very hard to clean up the mess and took the time needed to explain everything to me. Communication goes a LONG way with me. Very glad that I called them. Very professional and polite. They went above and beyond to help.  5/2018

You do a great job!!   3/2018

From the first phone call over the weekend my whole experience was excellent! Danny the owner was professional and answered every phone call promptly. Jenn was my main contact and she was great! Jenn was actually the person along with Brooke that performed the clean up after my gas logs malfunctioned and dumped soot all over my downstairs. I can't say enough great things about the team at SERVPRO! Great job Danny, you have one heck of a company.   2/2018

Please accept our heartfelt appreciation and gratitude to you all for the excellent work you did for us and our home!!  Thank you!!   12/2017

SERVPRO has done a terrific job for my family.  Dealing with this fire was far more complicated than I thought it would be and your people have been there every step of the way.  The work is high quality, too.  Thanks for giving us our home back.  11/2017

It was a very pleasant experience to have worked with your guys. They even put up with my dog's consistent barking and were very nice to him!  11/2017

We can't say enough positive things about SERVPRO and how impressed we are with them.  Adam and Jacobo were very professional and we loved their attention to detail!  10/2017

Cooper and his team are the best.  9/2017

All in all, great support for our situation.  6/2017

Prompt service!   4/2017

Your workers were very knowledgeable.  Thank you for a job well done.  4/2017

Thank you so much for the wonderful service!  3/2017

I would happily recommend your company to anyone!!  2/2017

I can't think of anything you could improve. I like the use of the lockbox.  1/24/17

They were great!  11/2016

Roldan Fernandez and his crew were outstanding in taking care of my problem.  10/2016

We loved JR.  He was great!  10/2016

Do whatever you need to do to keep Brett working for you all.  9/2016

Excellent service by Jacobo & JT.  Thank you!!  9/2016

Thank you J.T. and crew for helping us so much during a very stressful time.  8/2016

Excellent service, professionally done. Recommendation is high. Thank you! 2/2015

Staff was great. Arrived earlier than expected. They were courteous and professional. 3/2015

We appreciate how quickly you responded to us. Your staff was professional and took the time to answer all of our questions. Thank You! 4/2015

Did exactly what they were brought in to do no more no less. 4/2015

Very professional and efficient crews. I hope that I never need them again but if I do I wouldn't hesitate to call SERVPRO. 4/2015

Fantastic service and a very efficient crew-- very impressed with how they handled our facility, all the way from communication to execution of the job itself - will absolutely call SERVPRO again. 4/2015

Thank you -- a difficult time and such sensitive and caring people. 4/2015

bad situation - but great service and fast to respond thanks for making it a little easier to deal with a house full of water. The equipment could stand to be quieter though. Again, thank you. 4/2015

The staff came within an hour and helped and explained everything very clearly. Excellent job and excellent customer service. 4/2015

Everyone that I have worked with during this difficult time has been wonderful. The response to emails and phone calls was always in a timely manner and they kept me informed during all aspects of the process. 4/2015

This was my very first experience with water damage! SERVPRO came to my rescue! 5/2015

We could not be happier with the service you provided but more importantly, we knew we were in good hands. The entire crew was respectful of our property, making sure no damage took place to our belongings, a true testament to your company's slogan. I would gladly recommend your company to anyone who should unfortunately need this type of service. 6/2015

SERVPRO provided outstanding, professional and courteous service! Living out of state, I was concerned about how things would go without me there. I'm so glad my rental property was in your hands. Thank you for everything! 7/2015

Qualified Staff - Service person also broke something but had it repaired promptly. Would use this service again. 8/2015

I was very pleased with the level of professionalism and sensitivity to my concerns. Roldan was great! 8/2015

I commend you for the high caliber of employees you have. Everyone who has set foot in my house has been diligent, kind and really helpful. Since my husband was out of town and I don't understand all the details, I asked a lot of questions. The crew answered them all and made me feel completely at ease. They happily took extra time to help my daughter who was stuck at home after foot surgery. 9/2015

The guys were very professional and J.R. kept me informed of everything along the process. Very prompt and I will definitely recommend you in the future. 11/2015

You did an excellent job. Prompt, good assessment, good follow up. 12/2015

They were wonderful. I enjoyed their company. 1/2016

Great response time and services. 1/2016

Responsive, professional and timely. 2/2016

Very happy with the work. 2/2016

Everything went well. J.R. and his team were great. 3/2016

Fast response and excellent service. Very happy with both the mitigation and reconstruction teams. 3/2016

Everything was excellent. Derrick & Jacobo were great. Thank you! 5/2016

Thanks so much! The guys were great! 5/2016

Great job with water mitigation! Looking forward to seeing the completed restoration. 5/2016