SERVPRO of Lincoln / Northeast Gaston Counties Employee Photos

Bob Morrison, Senior Sales & Estimating Manager

Bob Morrison, Senior Sales & Estimating Manager

The home Bob shares with his wife and children is in a constant state of remodeling. A master builder/estimator with 30+ years of hands on experience, Bob isn't just a salesman with enough industry terms to close a deal. Mitigation and Reconstruction is extremely complicated with many players such as Insurance Adjusters, Industrial Hygienists, Building Tradesmen, Engineers, Utility/Permit Offices and in some cases even Mortgage Companies.

Experience in coordinating all these players translates into time and money saved for the customer. When a local restaurant had a $130,000 fire loss, Bob estimated and organized sub-contractors on around the clock shifts. The owners were astonished to be back open just five days after the fire! “Unlike others in the field, I don’t lowball an estimate to get a job only to upcharge on the back end. Every step is clearly explained and the work second to none. My confidence comes from knowing the caliber of every team member who stands behind me."

J.T. Tolin, Operations Manager

J.T. Tolin, Operations Manager

An Ex-Marine with over 20 years in the field, J.T. comes from a catastrophic loss restoration background managing projects all over the country including…

  • 9/11 New York City: American Stock Exchange, Marriot Financial Hotel, NASDAQ office
  • Hurricane Katrina: Reily Foods Factories, Luzianne Tea, JFG Coffee, New England Coffee, CDM Coffee, RT Coffee
  • Hurricane Sandy: Dow Corning Manufacturing Facility
  • Hurricane Odile: Cabo Azul Resort
  • Plains All American Pipeline Oil Spill, Refugio Beach, CA

Large losses require extensive communication with owners, managers, city/county officials, suppliers, crews and tradesmen, as well as meticulous attention to detail.  J.T. conducts this orchestra expertly with a sharp focus on efficiency and getting businesses back to full operation as soon as possible.  

Mike McWeeney, Construction Manager

Mike McWeeney, Construction Manager

Mike and his wife have their hands full with three children and seven grandchildren. He is a certified Master Builder with over 30 years of experience in residential and commercial construction, working for large companies and running his own. Mike has built/managed every conceivable sort of project including Custom Homes, Office Buildings, Shopping Centers, Condominiums and even a Baseball Stadium. In the period just before coming to SERVPRO, he was a Building Consultant who was brought in on large out of control projects to get them organized, on budget and on schedule.

Over the years, Mike has assembled an extensive network of Sub-contractors whose work and ethics make them stand out above the rest. When added to the relationships he’s built with local Insurance Adjusters, Mike can deliver top quality on an efficient time table. “Honesty and integrity are vital to me. I sign my name to every job and I take that responsibility very seriously.”

Russ Hoffman, Construction Project Manager

Russ Hoffman, Construction Project Manager

With 25 years of experience in both residential and commercial construction, Russ coordinates crews, tradesmen, supplies and insurance details with ease.  His specialty is solving the little problems that pop up on a busy job site quickly and creatively.  Russ can keep the demanding schedule of job site players moving while listening to the customer’s questions and concerns and ensuring that they are well informed and comfortable at each stage of the reconstruction process. 

Lisa Hendrix, Office Manager

Lisa Hendrix, Office Manager

Having served with the franchise long before Penny took the reins, Lisa is the central hub around which the day to day details of the business rotate. She has performed every job in the company at one time or another and has unique insight into what our team members need.  She is in charge of Accounting, Budgeting, Industry Certification, Human Resources and countless other details we become keenly aware of when she takes a day off. “The office staff stands ready to help, even if that means late hours, weekends or working in the field alongside the crews.”

Kevin Samuel, Warehouse Manager

Kevin Samuel, Warehouse Manager

Now that their three children are grown, Kevin and his wife are celebrating their empty nest by travelling together on the weekends. At SERVPRO, there are hundreds of different cleaning materials, protective gear and pieces of equipment involved in water, sewage, mold, fire and biohazard work. Kevin keeps us organized and fully prepared to respond 24/7. From a residential water heater leak to a manufacturing plant fire, we can handle it thanks to his hard work. “I take pride in keeping us on point and ready to roll.”

Evan Henry, Mitigation Production Manager

Evan Henry, Mitigation Production Manager

Evan’s focus is on Crew/Production organization and communication.  He keeps information flowing between crews, adjusters and clients to ensure efficient handling of the job from initial inspection to final form and claims processing.  Open communication between all parties is crucial to prevent delays and make sure every detail is addressed.  His extensive experience with IICRC standards and insurance company programs means a faster, more thorough and easier to understand experience for our customers.

Derrick Cooper, Crew Chief

Derrick Cooper, Crew Chief

Derrick spends his off hours as his grandson’s main side kick and chauffer. After two years of retirement from a career in NASCAR as a service manager for the Dale Earnhardt racing franchise, “Coop” had to get back in the game. Thus began a new a career in mitigation and restoration. With over 10 years under his belt, “Coop” is especially adept at understanding the unique nature of water travel within structure types and how best to dry out each. “I’m the customer’s man. He is trusting me with his personal property. I want to leave at the end of the day having put him and his place back on the road to normal”.

J.R. Raborn, Crew Chief

J.R. Raborn, Crew Chief

J.R. treasures his family and spending weekends restoring classic cars and motorcycles. With 12 years in the field, J.R. has a keen eye and can set foot on a loss site and have everything in hand in minutes. We can always depend on J.R.’s level-head. His calm, reassuring manner helps bring the situation into focus for the customer, be they a home owner or industrial park manager. “Mitigation work gives me the chance to serve others by bringing order to their chaos. Like I tell my daughter, do your best to be your best every day.”

Stephon Fleming, Technician

Stephon Fleming, Technician

Coming to us from a steam cleaning service, Stephon is terrific with floors.  Unfortunately, disasters often cause damage to flooring and other materials that cannot be repaired. Stephon handles the demolition and cleaning with precision, leaving a neat, safe space for the customer.  “I can take time and go the extra mile for customers because I know that the owner expects nothing less.”          

Jacobo Perea, Technician

Jacobo Perea, Technician

The focus of Jacobo and his wife’s home is their bubbly 8-year-old twin girls. He is, by far, our most positive employee, eagerly diving into every type of loss with a smile. Jacobo specializes in examining every detail of a loss so all areas of damage are discovered and addressed. His thoroughness extends to how he approaches our customer’s needs. “I’m in their home, around their things and I treat both with great respect. I’ve worked for other companies, but here, we treat each other and the customer right, no matter what.”

Julio Martinez, Technician

Julio Martinez, Technician

Julio came to us from a Servpro in Georgia where he honed his mitigation skills.  He takes pride in methodically working a loss from one end to the other and taking his time to do the job right.  Always cheerful he puts people at ease. “I like the customer to feel comfortable with us being in their home.  I want them to feel safe and well taken care of.”

Elaine Pruitt, Administrative Assistant

Elaine Pruitt, Administrative Assistant

Elaine, a native Charlottean and single mother of three teenage boys, spends her spare time gardening and trying to understand her son’s video games. She is the person most customers first work with after a loss has occurred, taking down the particulars and dispatching the mitigation crews. In between calls, she orders supplies sketches loss floor plans and manages customer files. “Waking up to a sewage back up or flooded basement is traumatic. It’s my goal to offer a listening ear and peace of mind.”

Michelle Ruchti, Accounting Specialist

Michelle Ruchti, Accounting Specialist

When the hard work is complete, invoices must be generated and bills must be paid.  It’s crucial to manage numbers accurately for any business to stay afloat.  Michelle processes invoices and bills, balances accounts and helps with budgeting.  Thanks to her hard work, it’s easy for us to see where we are at any given moment. “I crunch the numbers so everyone else is free to do their job on a firm financial foundation.”

Alicia Plott, Job File Coordinator

Alicia Plott, Job File Coordinator

With a background in construction logistics and accounting, details are Alicia’s specialty.  A Gaston native, she has a heart for our customers.  She manages job files, ensuring that all insurance protocols are followed and forms and pictures properly documented. Whether it’s communicating with adjusters or customers, she is patient and compassionate.  “Calling homeowners each day to keep them informed helps them feel in control of their home again.”

Beau Byrum, Commercial Sales & Marketing Representative

Beau Byrum, Commercial Sales & Marketing Representative

Beau Byrum – Commercial Sales & Marketing Representative Beau and his wife can often be found on the soccer field, coaching their two children to the next win. He is a Charlotte native and graduated of UNCC with deep roots in the community. Beau uses his 10 years of experience to benefit the Charlotte Chamber of Commerce, Greater Charlotte Hospitality & Tourism Alliance and the Building Owners & Managers Association. His aim to become part of the backbone of the community so he’s positioned to help Companies with their property needs, be they scheduled or emergency in nature. “Every hour of down time has lasting consequences for a business. SERVPRO is ready to work around the clock to get a damaged facility back up and running.”

Boo Boo, Chief of Security & Canine Staff Managment

Boo Boo, Chief of Security & Canine Staff Managment

Ms. Boo Boo is a 11 year old Yorkie who has served our office for 7 years. She commands the complete respect of the staff, human and canine alike. Once the toys and treats belonging to all the dogs have been stolen and safely hidden away, she allows people to carry her around the office cradled like an infant.

Ike, Deputy in Charge of Food Inspection & Crumb Patrol

Ike, Deputy in Charge of Food Inspection & Crumb Patrol

Ike is an 9 year old Goldendoodle who has been with our office for four years. The quintessential Southern Gentleman, he diligently follows the office sunspots, ensuring that each section of carpet is adequately held down. His mellow mask hides stealthy food monitoring skills and raids that occur without warning.

Maverick, Deputy in Charge of Visitor Inspection & Mayhem Management

Maverick, Deputy in Charge of Visitor Inspection & Mayhem Management

Mav, a Havanese, is our newest canine staff member at only 2 years old. He diligently inspects all visitors and patrols the windows, watching for potential intruders. No flower pot, mini blind string, trash can or open desk drawer is left uninvestigated. Once the facility is deemed secure, he travels from desk to desk, inquiring about everyone’s day.