SERVPRO of Lincoln / Northeast Gaston Counties Employee Photos
Bob Morrison, Senior Sales & Estimating Manager
The home Bob shares with his wife and children is in a constant state of remodeling. A master builder/estimator with 30+ years of hands on experience, Bob isn't just a salesman with enough industry terms to close a deal. Mitigation and Reconstruction is extremely complicated with many players such as Insurance Adjusters, Industrial Hygienists, Building Tradesmen, Engineers, Utility/Permit Offices and in some cases even Mortgage Companies.
Experience in coordinating all these players translates into time and money saved for the customer. When a local restaurant had a $130,000 fire loss, Bob estimated and organized sub-contractors on around the clock shifts. The owners were astonished to be back open just five days after the fire! “Unlike others in the field, I don’t lowball an estimate to get a job only to upcharge on the back end. Every step is clearly explained and the work second to none. My confidence comes from knowing the caliber of every team member who stands behind me."
J.T. Tolin, Operations Manager
An Ex-Marine with over 20 years in the field, J.T. comes from a catastrophic loss restoration background managing projects all over the country including…
9/11 New York City: American Stock Exchange, Marriot Financial Hotel, NASDAQ office
Hurricane Katrina: Reily Foods Factories, Luzianne Tea, JFG Coffee, New England Coffee, CDM Coffee, RT Coffee
Plains All American Pipeline Oil Spill, Refugio Beach, CA
Large losses require extensive communication with owners, managers, city/county officials, suppliers, crews and tradesmen, as well as meticulous attention to detail. J.T. conducts this orchestra expertly with a sharp focus on efficiency and getting businesses back to full operation as soon as possible.
Mike McWeeney, Construction Manager
Mike and his wife have their hands full with three children and seven grandchildren. He is a certified Master Builder with over 30 years of experience in residential and commercial construction, working for large companies and running his own. Mike has built/managed every conceivable sort of project including Custom Homes, Office Buildings, Shopping Centers, Condominiums and even a Baseball Stadium. In the period just before coming to SERVPRO, he was a Building Consultant who was brought in on large out of control projects to get them organized, on budget and on schedule.
Over the years, Mike has assembled an extensive network of Sub-contractors whose work and ethics make them stand out above the rest. When added to the relationships he’s built with local Insurance Adjusters, Mike can deliver top quality on an efficient time table. “Honesty and integrity are vital to me. I sign my name to every job and I take that responsibility very seriously.”
Russ Hoffman, Construction Project Manager
With 25 years of experience in both residential and commercial construction, Russ coordinates crews, tradesmen, supplies and insurance details with ease. His specialty is solving the little problems that pop up on a busy job site quickly and creatively. Russ can keep the demanding schedule of job site players moving while listening to the customer’s questions and concerns and ensuring that they are well informed and comfortable at each stage of the reconstruction process.
Lisa Hendrix, Office Manager
Having served with the franchise long before Penny took the reins, Lisa is the central hub around which the day to day details of the business rotate. She has performed every job in the company at one time or another and has unique insight into what our team members need. She is in charge of Accounting, Budgeting, Industry Certification, Human Resources and countless other details we become keenly aware of when she takes a day off. “The office staff stands ready to help, even if that means late hours, weekends or working in the field alongside the crews.”
Kevin Samuel, Warehouse Manager
Now that their three children are grown, Kevin and his wife are celebrating their empty nest by travelling together on the weekends. At SERVPRO, there are hundreds of different cleaning materials, protective gear and pieces of equipment involved in water, sewage, mold, fire and biohazard work. Kevin keeps us organized and fully prepared to respond 24/7. From a residential water heater leak to a manufacturing plant fire, we can handle it thanks to his hard work. “I take pride in keeping us on point and ready to roll.”
Evan Henry, Mitigation Production Manager
Evan’s focus is on Crew/Production organization and communication. He keeps information flowing between crews, adjusters and clients to ensure efficient handling of the job from initial inspection to final form and claims processing. Open communication between all parties is crucial to prevent delays and make sure every detail is addressed. His extensive experience with IICRC standards and insurance company programs means a faster, more thorough and easier to understand experience for our customers.
Roldan Fernandez, Crew Chief
Roldan is an avid soccer fan, who spends weekend afternoons playing with his son in the park. Though young in age, Roldan hit the ground running at SERVPRO and constantly seeks to learn new aspects of and gain training in the field. He considers every interaction as a chance to grow. With 7 years in the field, he has recently taken on the role of Biohazard Specialist, heading up chemical and biological losses, including crime scene work. Roldan sets his standards high, handling each step both professionally (in accordance with state and federal regulations) and with respect for the people involved. “I’m free to go the extra mile for customers in tough situations, confident that Penny expects nothing less.”
Derrick Cooper, Crew Chief
Derrick spends his off hours as his grandson’s main side kick and chauffer. After two years of retirement from a career in NASCAR as a service manager for the Dale Earnhardt racing franchise, “Coop” had to get back in the game. Thus began a new a career in mitigation and restoration. With over 10 years under his belt, “Coop” is especially adept at understanding the unique nature of water travel within structure types and how best to dry out each. “I’m the customer’s man. He is trusting me with his personal property. I want to leave at the end of the day having put him and his place back on the road to normal”.
J.R. Raborn, Crew Chief
J.R. treasures his family and spending weekends restoring classic cars and motorcycles. With 12 years in the field, J.R. has a keen eye and can set foot on a loss site and have everything in hand in minutes. We can always depend on J.R.’s level-head. His calm, reassuring manner helps bring the situation into focus for the customer, be they a home owner or industrial park manager. “Mitigation work gives me the chance to serve others by bringing order to their chaos. Like I tell my daughter, do your best to be your best every day.”
Stephon Fleming, Technician
Coming to us from a steam cleaning service, Stephon is terrific with floors. Unfortunately, disasters often cause damage to flooring and other materials that cannot be repaired. Stephon handles the demolition and cleaning with precision, leaving a neat, safe space for the customer. “I can take time and go the extra mile for customers because I know that the owner expects nothing less.”
Jacobo Perea, Technician
The focus of Jacobo and his wife’s home is their bubbly 8-year-old twin girls. He is, by far, our most positive employee, eagerly diving into every type of loss with a smile. Jacobo specializes in examining every detail of a loss so all areas of damage are discovered and addressed. His thoroughness extends to how he approaches our customer’s needs. “I’m in their home, around their things and I treat both with great respect. I’ve worked for other companies, but here, we treat each other and the customer right, no matter what.”
Uriah Jones, Technician
Uriah and his young family enjoy fishing and gardening with relatives on their family’s land. He thrives in the ever changing field of loss mitigation, from extracting a flooded basement to demolishing a roof destroyed by a fallen tree. Even though Uriah is skilled at handling a wide variety of technical tasks, his true calling is comforting troubled customers. “These losses can bring up all kinds of emotions. On one of my first jobs with SERVPRO, I arrived to find an elderly lady overwhelmed by her flooded home with no family to call for help. “I’m so glad you’re here” she said, and broke down in tears. I sat with her while we sorted out what had happened and what would happen next. From then on I knew that my job was as much about compassion as anything else.”
Brett Hicks, Sales & Marketing Representative
Brett and his wife love landscaping and relaxing with their dogs in the back yard. A native of Lincoln County, Brett has deep connections in the community including Board Memberships with the Kiwanis Club of Lincoln Co. and the Lincoln Co. Builders Assoc. as well as an Ambassador Chairperson position with the Lincoln Co. Chamber of Commerce. He has been in the sales and marketing industry for over 20 years and has a proven track record of satisfied clients. Developing relationships, community involvement and solving problems are Brett’s areas of expertise. Where he sees a need, he dives right in to help. “The only thing we truly have in this life is our word, so always make sure it counts!”
Casey Lemond, Sales & Marketing Representative
Graduating from the University of South Carolina with a BS in Marketing and Management, Casey has had a mind for Marketing throughout his career. He is involved in the Lake Norman Chamber and is the Co-Director of ambassadors for major events. Casey’s expertise is in crafting ERP (Emergency Ready Profile’s) for commercial clients, an action plan to have in place before they suffer a loss. ERP’s outline the individual steps to take for each particular facility in the event of a water, fire or other disaster. This pre-planning can save time and money, getting companies back in business quickly. There is no limit to Casey’s energy and it’s all focused on making connections in the community and making sure our customer’s get the top notch service they deserve. “SERVPRO is a good neighbor in this community, before, during and after disasters occur.”
Beau Byrum – Commercial Sales & Marketing Representative
Beau and his wife can often be found on the soccer field, coaching their two children to the next win. He is a Charlotte native and graduated of UNCC with deep roots in the community. Beau uses his 10 years of experience to benefit the Charlotte Chamber of Commerce, Greater Charlotte Hospitality & Tourism Alliance and the Building Owners & Managers Association. His aim to become part of the backbone of the community so he’s positioned to help Companies with their property needs, be they scheduled or emergency in nature. “Every hour of down time has lasting consequences for a business. SERVPRO is ready to work around the clock to get a damaged facility back up and running.”
Elaine Pruitt, Administrative Assistant
Elaine, a native Charlottean and single mother of three teenage boys, spends her spare time gardening and trying to understand her son’s video games. She is the person most customers first work with after a loss has occurred, taking down the particulars and dispatching the mitigation crews. In between calls, she orders supplies sketches loss floor plans and manages customer files. “Waking up to a sewage back up or flooded basement is traumatic. It’s my goal to offer a listening ear and peace of mind.”
Boo Boo, Chief of Security & Canine Staff Managment
Ms. Boo Boo is a 10 year old Yorkie who has served our office for 6 years. She commands the complete respect of the staff, human and canine alike. Once the toys and treats belonging to all the dogs have been stolen and safely hidden away, she allows people to carry her around the office cradled like an infant.
Ike, Deputy in Charge of Food Inspection & Crumb Patrol
Ike is an 8 year old Labradoodle who has been with our office for three years. The quintessential Southern Gentleman, he diligently follows the office sunspots, ensuring that each section of carpet is adequately held down. His mellow mask hides stealthy food monitoring skills and raids that occur without warning.
Maverick, Deputy in Charge of Visitor Inspection & Mayhem Management
Mav, a Havanese, is our newest canine staff member at only 1 year old. He diligently inspects all visitors and patrols the windows, watching for potential intruders. No flower pot, mini blind string, trash can or open desk drawer is left uninvestigated. Once the facility is deemed secure, he travels from desk to desk, inquiring about everyone’s day.